Return & Refund Policy

Thank you for shopping at Guangdong Dingqin Communication Technology Co., Ltd.! We take your shopping experience very seriously. If you are not satisfied with the purchased goods, we provide certain return, exchange and refund policies to ensure your shopping is worry-free. Please read the following policy carefully to understand our return, exchange and refund procedures.

1. Return and Exchange Policy

We provide return and exchange services within 30 days. The specific requirements are as follows:

• Return and exchange period: You can apply for return or exchange within 30 days from the date you receive the product.
• Product status: Returned or exchanged products must be brand new, unused, unworn, and undamaged, and must retain the original packaging, labels, and accessories (such as instructions, warranty cards, etc.).
• Return and exchange application: If you wish to return or exchange goods, please apply through our customer service team first and provide the order number, product information and reason for return or exchange. We will provide you with a detailed operation process.
• Return and exchange postage:If there is a quality issue with the product or it was shipped incorrectly, we will bear the shipping costs for returns and exchanges.If you request a return or exchange for personal reasons (such as not liking it, not fitting the size, etc.), you will be responsible for the return shipping costs.
• special goods:Some customized or specially promoted products may not be eligible for returns or exchanges. Specific information will be noted on the product page.

2. Return and Exchange Procedures

If you meet the conditions for return or exchange, please follow the steps below:

1. Contact customer service: Please contact us via email and provide your order number and reason for return or exchange. We will respond as soon as possible and provide you with a return or exchange authorization.
2. Package Preparation: Make sure the returned item is in good condition and includes all accessories and original packaging. Please package the goods properly to ensure they are not damaged during the return process.
3. Send the goods back: Send the goods back to the return address we provide. Please keep the tracking number so we can track the status of your package.
4. Processing returns and exchanges: Once we receive the returned goods and check them to confirm they are correct, we will process a refund or exchange for you as soon as possible.

3. Refund policy

Refunds will be processed according to the following criteria:

• Refund method: The refund will be returned to the original payment account. The specific time for the refund to arrive depends on your payment method and bank processing time. Generally, the refund will be completed within 7-14 working days after receiving the goods.
• Refund amount: The refund amount will be the actual price you paid for the item, unless the item has quality problems or was shipped incorrectly. If the reason you choose to return or exchange is a product problem or we sent the wrong product, the shipping fee will also be refunded.
• Partial refund: For partial returns (such as only part of the goods returned), the refund amount will be adjusted based on the price of the actual returned goods, and the shipping fee will not be refunded, unless the return is due to our error or product quality issues.

4. Non-returnable or exchangeable goods

The following products are not eligible for returns or exchanges:

• Promotional products: Some special offers or limited-time promotion products may be stated at the time of purchase as non-returnable or exchangeable. Please pay attention to the instructions on the product page.
• Used merchandise: Returns or exchanges are generally not accepted once the merchandise has been used, worn, opened, or has suffered any human damage.

5. Product quality issues

If the goods you receive have quality problems or are inconsistent with the goods you ordered (such as incorrect delivery, damaged goods, etc.), please contact our customer service team as soon as possible. We will provide you with free return and exchange services and bear the relevant shipping costs.

6. Notes on returns and exchanges

• Return address: Please send all returns and exchanges to our return address. The specific address will be provided to you when you apply for a return or exchange.
• Timeliness for returns and exchanges: Please note that returned or exchanged items must be sent back to us within 30 days. Return or exchange requests that have expired will not be accepted.
• Product Inspection: Upon receipt of returned merchandise, we will inspect the merchandise. If the product does not meet the return and exchange standards (such as damage, signs of use, etc.), we have the right to reject the return or exchange request and return the product to you intact.

7.customer support

If you have any questions about the return, exchange and refund policy, or need further assistance, please feel free to contact us:huangshihao2025@163.com