Shipping Policy

Thank you for choosing Guangdong Dingqin Communication Technology Co., Ltd. to shop! We are committed to providing you with fast, safe and reliable delivery services. Please read the following shipping policy carefully to understand how we process your order and ensure you receive your item.

1.Order processing time
Processing Time: We will process your order as quickly as possible. Typically, orders are shipped within 1-3 working days. Please note that working days refer to Monday to Friday, excluding holidays.Please allow additional time during peak seasons or promotional events. You will receive an email notification once your order has been shipped, including a tracking number.

2.Delivery method

Standard Shipping:Reliable and cost-effective, delivery usually takes 15-30 business days from shipment.
Express Shipping:For faster delivery, this option typically requires 7-10 business days from shipment.

3.Delivery fee
Shipping costs are calculated based on the following factors:

Delivery location: Shipping costs vary in different regions.
Order amount: In some areas or when the order reaches a certain amount, we will provide free delivery service. Specific free shipping conditions will be displayed at checkout.

During checkout, shipping costs are automatically calculated based on your shipping address and displayed before confirming your order.

4. Delivery Times

Delivery times may vary based on your shipping address and chosen method. Please note that unforeseen circumstances, such as customs delays or extreme weather conditions, can impact delivery times.

5.Delivery tracking
All orders are provided with a tracking number after they are shipped, and you can track your package via:

Check the order status directly via the tracking link in the email.
Visit the official website of the corresponding courier company and use the tracking number to check the delivery progress.

6.Receiving and signing
Please check the appearance of the package upon receipt to make sure it is intact. If you find any damage to the packaging or any problems with the goods, you can contact us via email.

7. Delivery address problem
Please confirm that your shipping address is accurate when placing your order. If the order has not been shipped, you can contact customer service to modify the address. Once the order is shipped, we will not be able to change the shipping address, and you will be responsible for any costs and losses caused by the incorrect address.

8. Delivery restrictions
Under certain special circumstances (such as remote areas, customs policies, bad weather, etc.), your package may face delivery delays or cannot be delivered. We will notify you as soon as possible after placing your order and provide other possible solutions.

9. Contact us
If you have any questions or issues about delivery, please contact our customer service team through the following methods and we will help you as soon as possible:huangshihao2025@163.com

We are committed to providing you with efficient and timely delivery services and doing our best to ensure that your shopping experience is smooth and enjoyable. Thank you for your support of Guangdong Dingqin Communication Technology Co., Ltd.!